GENERAL TERMS AND CONDITIONS

For the Online Sale of Auto Parts

Effective from: July 10, 2026.
Webshop: https://kenderesiszerviz.hu
Service Provider: Kenderesi és Társai Kft.

1. Details of the Service Provider

Name: Kenderesi és Társai Kft.
Registered office: 3100 Salgótarján, Rákóczi út 135.
Mailing address: 3100 Salgótarján, Rákóczi út 135.
Tax number: 11200819-2-12
Company registration number: 12 09 001698
Customer service phone number: +36 32 441 255
Customer service e-mail address: [email protected]
Website: https://kenderesiszerviz.hu

Hosting provider details:
Name: ErdSoft DOO
Registered office: Serbia, Subotica, Zombori út 33a
E-mail: [email protected]
Website: https://sellvio.com/hu

2. Scope of the General Terms and Conditions

These General Terms and Conditions ("GTC") apply to the sale of auto parts and related products through the Webshop operated by the Service Provider.

The scope of these GTC extends to all sales contracts concluded between the Service Provider and customers using the Webshop.

The language of contracts concluded through the Webshop is Hungarian.

Contracts concluded through the Webshop are considered contracts made in writing.

The Service Provider is not subject to the provisions of any code of conduct.

3. Definitions

For the purposes of these GTC:

Consumer: a natural person acting for purposes outside their trade, independent occupation or business activity.

Business Customer: a legal entity, organisation without legal personality, sole trader or other business entity purchasing within the scope of its professional or business activities.

Customer: a natural or legal person who registers or places an order in the Webshop.

Product: any auto part, accessory, equipment, lubricant, chemical product or other automotive product available for purchase in the Webshop.

Genuine part / OEM part: a part identifiable by the manufacturer's part number or original manufacturer specification.

Aftermarket part: a part not necessarily manufactured by the vehicle manufacturer but intended for use with the specified vehicle type.

Refurbished part: a used part that has undergone a repair, refurbishment or inspection process.

Used or dismantled part: a product originating from a previously used vehicle, whose condition, wear and history may differ from that of a new product.

VIN / vehicle identification number: the unique vehicle identification number of a motor vehicle, which may be required to verify part compatibility.

4. Use of the Webshop and Registration

Purchases in the Webshop are [subject to registration / also possible without registration].

During registration or ordering, the Customer is required to provide true, accurate and complete information. The Service Provider shall not be liable for delays, defective performance or other consequences arising from incorrect, incomplete or inaccurate information provided by the Customer, unless the error is attributable to the Service Provider.

The Customer is responsible for maintaining the security of their user account and password. The Customer shall be responsible for all orders or legal declarations made through their user account unless they prove that they were not responsible for the misuse.

The Service Provider is entitled to delete a registration or restrict access if the Customer uses the Webshop unlawfully, abusively or in a manner infringing the rights of third parties.

5. Product Information and Part Compatibility

5.1. Product Descriptions

Product images, part numbers, OEM numbers, compatibility information, technical descriptions and other information displayed in the Webshop are provided for informational purposes.

Product images may be for illustration purposes only. The actual appearance, packaging or certain technical characteristics of the product may differ from those shown in the image, particularly due to manufacturer modifications, supplier changes or in the case of aftermarket parts.

5.2. Selecting the Correct Part

It is the Customer's responsibility to verify before placing an order that the selected product is suitable for the relevant vehicle.

In particular, the following information may be required to select the correct part:

vehicle make;
vehicle model;
year of manufacture;
engine code;
vehicle identification number / VIN;
original part number / OEM number;
identifier of the previous part;
vehicle equipment level or configuration.

5.3. Verification Based on VIN

If the Customer requests assistance from the Service Provider in verifying the suitability of a part, the Customer must provide accurate and complete vehicle information.

The Service Provider may assist in selecting the appropriate product based on the information provided by the Customer and the information available to the Service Provider. However, the Service Provider shall not be liable for discrepancies resulting from incorrect

or incomplete information provided by the Customer, previous modifications to the vehicle, the vehicle not being in its original factory condition, or inaccuracies in the manufacturer's database.

The Service Provider is entitled to request additional information before fulfilling the order in order to verify compatibility.

6. Purchasing Process

The Customer may add products available in the Webshop to the shopping cart. The contents of the cart may be modified or deleted until the order is submitted.

Before finalising the order, the Customer must provide the information necessary for fulfilment, including in particular:

name / company name;
billing address;
shipping address;
e-mail address;
phone number;
tax number, in the case of a business purchase;
shipping method;
payment method.

Before the order is submitted, the Webshop displays a summary of the ordered products, their purchase price, shipping costs and any other applicable charges.

By clicking the "Order", "Place Order" or any button with similar wording, the Customer makes an offer to the Service Provider which entails an obligation to pay.

The Service Provider confirms receipt of the order by automatic e-mail. This automatic confirmation only confirms receipt of the order and does not in itself constitute acceptance of the order.

The contract is concluded when the Service Provider confirms acceptance of the order in a separate e-mail or begins the handover / delivery of the product.

7. Prices and Pricing Errors

Prices displayed in the Webshop are stated in Hungarian forints and include value added tax where the Service Provider is required to charge VAT.

The purchase price of the product does not include shipping costs unless otherwise expressly stated in the Webshop.

The Service Provider shall inform the Customer of the total amount payable in all cases before the order is finalised.

In the event of an obvious pricing error, the Service Provider is not obliged to sell the product at the incorrect price. Obvious pricing errors include in particular:

a price of HUF 0 or HUF 1;
a price that is conspicuously and disproportionately lower than the market price;
an incorrect price displayed due to a system error;
a price resulting from a typographical or calculation error.

In such cases, the Service Provider is entitled to reject the order or offer the product at the correct price. The Customer may freely decide whether to maintain the order at the correct price.

8. Payment Methods

The following payment methods are available in the Webshop:

advance bank transfer;

9. Delivery and Collection

The Service Provider may provide delivery of the ordered products through the courier service indicated by the Service Provider or by personal collection.

Available delivery methods, fees and delivery times are displayed in the Webshop.

Delivery times displayed in the Webshop are for informational purposes unless the Service Provider expressly undertakes a fixed delivery deadline.

In the case of a Consumer, the Service Provider shall make the ordered product available to the Customer no later than 30 days after the conclusion of the contract, unless the parties have agreed on a different delivery deadline.

The Customer must inspect the package for external damage upon receipt. In the event of damaged packaging, it is recommended to:

have a damage report prepared by the courier;
take photographs;
notify the Service Provider of the damage without delay.

Acceptance of a damaged package does not in itself exclude the Customer's right to make a claim, but delayed notification may make investigation of the claim more difficult.

10. Uncollected or Undelivered Packages

If the Customer fails to accept a properly delivered product, the Service Provider is entitled to charge the Customer for documented costs incurred in connection with unsuccessful delivery, return shipping and repeated delivery.

The Service Provider does not restrict consumer rights; the above provision does not affect the Consumer's statutory right of withdrawal.

11. Installation and Proper Use

The Service Provider draws the Customer's attention to the fact that certain auto parts may require professional installation, adjustment, diagnostic adaptation or calibration.

The Customer must ensure that the product is installed and used in accordance with the manufacturer's instructions, professional standards and intended use.

The Service Provider shall not be liable for defects or damage arising in particular from:

improper installation;
use of inappropriate tools or technology;
improper use;
installation in a defective vehicle system;
use of unsuitable oil, lubricant, coolant or other auxiliary material;
electrical overvoltage;
subsequent vehicle modifications;
racing or extreme use;
failure to perform required maintenance.

In the event of a warranty or guarantee claim, the Service Provider is entitled to request documents necessary to investigate the defect, including in particular:

invoice or receipt;
work order confirming installation;
mechanic's statement;
diagnostic report;
fault code report;
photographs;
return of the allegedly defective product.

12. Right of Withdrawal for Consumers

In the case of a distance contract, the Consumer is generally entitled to withdraw from the contract without giving any reason within 14 days.

In the case of the sale of goods, the withdrawal period is 14 days from the day on which the Consumer or a third party other than the carrier and designated by the Consumer takes possession of the product.

If multiple products are delivered at different times, the withdrawal period begins on the date on which the last product is received.

The Consumer may exercise the right of withdrawal by means of an unequivocal statement, in particular by e-mail or post.

The withdrawal statement must be sent to the following contact details:

E-mail: [email protected]
Postal address: 3100 Salgótarján, Rákóczi út 135.

13. Consequences of Withdrawal

In the event of a valid withdrawal, the Service Provider shall refund all amounts paid by the Consumer, including the basic delivery charge, no later than 14 days after becoming aware of the withdrawal.

The Service Provider is not required to refund additional costs resulting from the Consumer choosing a more expensive delivery method than the least expensive standard delivery method offered.

The refund will be made using the same payment method used for the original transaction unless the Consumer expressly agrees to another refund method.

In the case of the sale of goods, the Service Provider is entitled to withhold the refund until the Consumer has returned the product or has provided credible proof that the product has been returned.

The Consumer must return or hand over the product to the Service Provider within 14 days of communicating the withdrawal statement.

The direct cost of returning the product shall be borne by the Consumer unless the Service Provider has expressly agreed to bear that cost.

14. Withdrawal in the Case of Auto Parts – Diminished Value

The Consumer may only inspect or try the product to the extent necessary to establish its nature, characteristics and functioning.

The Consumer shall be liable for any diminished value of the product resulting from handling beyond what is necessary to establish its nature, characteristics and functioning.

In the case of auto parts, diminished value may result in particular from:

installation of the product;
electrical connection;
diagnostic activation or programming;
contact with fuel, oil, coolant or other substances;
damage, scratches or breakage;
significant damage to the original packaging;
missing accessories, screws, seals or documentation.

In the case of returned electronic parts, control units, sensors, injectors, turbochargers and other technical components, the Service Provider is entitled to inspect or have the product inspected.

15. When the Right of Withdrawal Cannot Be Exercised

The Consumer may not exercise the right of withdrawal in cases excluded by applicable law.

These may include in particular:

non-prefabricated products made according to the Consumer's instructions or explicit request;
products clearly personalised for the Consumer;
perishable products or products with a short shelf life;
sealed products that cannot be returned after opening for health protection or hygiene reasons;
digital content supplied on a non-tangible medium where performance began with the Consumer's prior express consent and the Consumer acknowledged the loss of the right of withdrawal.

16. Statutory Warranty for Defective Performance

In the event of defective performance, the Customer may assert statutory warranty claims against the Service Provider in accordance with the provisions of the Hungarian Civil Code.

In the case of a Consumer, statutory warranty rights may be exercised within a limitation period of two years from receipt of the product. In the case of used products, the parties may agree on a shorter limitation period, but a period shorter than one year is not valid in a consumer contract.

At the Consumer's choice, the Consumer may request:

repair;
replacement;
a proportionate reduction in the price;
as a last resort, withdrawal from the contract.

Withdrawal is not available in the case of an insignificant defect.

The Consumer must notify the Service Provider of the defect without delay after discovering it. In a consumer contract, a defect reported within two months of discovery shall be deemed to have been reported without delay.

If a defect is discovered within one year of performance, it shall be presumed to have existed at the time of performance unless this presumption is incompatible with the nature of the product or the nature of the defect.

17. Product Warranty

In the event of a defect in movable goods, the Consumer may assert a product warranty claim against the manufacturer or distributor.

Under a product warranty claim, the Consumer may request only the repair or replacement of the defective product.

A product is defective if it does not meet the quality requirements applicable at the time it was placed on the market or does not have the characteristics specified in the manufacturer's description.

The Consumer may assert a product warranty claim within two years from the date on which the product was placed on the market by the manufacturer.

When asserting a product warranty claim, the Consumer must prove that the product is defective.

18. Guarantee

The Service Provider is subject to a guarantee obligation where:

mandatory guarantee is required by law; or
the Service Provider or manufacturer voluntarily provides a guarantee.

The duration of the mandatory guarantee is:

for a sale price of at least HUF 10,000 but not exceeding HUF 250,000: 2 years;
for a sale price exceeding HUF 250,000: 3 years.

Returning the original packaging may not be made a condition for asserting a guarantee claim.

The Service Provider shall be exempt from its guarantee obligation if it proves that the cause of the defect arose after performance, for example due to improper installation, improper use or external influence.

19. Products Containing Digital Elements

If the Webshop sells a product containing a digital element, software, firmware, application connectivity or electronic control, the special rules prescribed by applicable law shall apply.

Where required by law, the Service Provider shall inform the Consumer about necessary updates, particularly security or functional updates.

The Customer must take into account updates and instructions for use provided by the Service Provider or manufacturer.

20. Used, Dismantled and Refurbished Parts

If the Service Provider sells used, dismantled or refurbished parts, this shall be clearly indicated on the product page.

In the case of used or dismantled parts, the condition, wear, cosmetic defects and history of the product may differ from those of new products.

Circumstances resulting from normal wear and tear, previous use, cosmetic defects or the used nature of the product shall not in themselves constitute defective performance if the Customer was informed of them before purchase.

In a consumer contract, the limitation period for statutory warranty claims relating to a used product may be reduced to one year if the parties expressly agree to this.

21. Business-to-Business Purchases

If the Customer does not qualify as a Consumer, consumer protection provisions — including in particular the 14-day right of withdrawal without giving any reason — shall not apply.

In the case of a Business Customer, the Service Provider shall primarily fulfil its obligations in accordance with the applicable provisions of the Hungarian Civil Code.

A Business Customer must inspect the product upon receipt or as soon as reasonably possible and notify the Service Provider immediately in writing of any detected defect.

For a Business Customer, the limitation period for statutory warranty claims in the case of movable goods is one year in accordance with the general rules of the Hungarian Civil Code.

22. Complaint Handling

The Customer may submit a complaint to the Service Provider orally or in writing.

Contact details for complaints:

Postal address: 3100 Salgótarján, Rákóczi út 135.
E-mail: [email protected]
Phone: +36 32 441 255
In-person customer service: 3100 Salgótarján, Rákóczi út 135.

The Service Provider shall, where possible, immediately investigate and remedy an oral complaint as necessary.

If immediate investigation of the complaint is not possible, or if the Customer disagrees with the handling of the complaint, the Service Provider shall prepare a written record.

The Service Provider shall provide a substantive written response to written complaints within 30 days of receipt.

The Service Provider shall retain the record of the complaint, the written complaint and the response provided for three years.

23. Legal Remedies Available to Consumers

If the Consumer's complaint is rejected or the Consumer disagrees with the outcome of the complaint handling process, the Consumer is entitled to contact a conciliation body or the consumer protection authority.

Contact details of the conciliation bodies: https://bekeltetes.hu/udvozlo

Contact details of the consumer protection authority: https://fogyasztovedelem.kormany.hu

The Service Provider is obliged to cooperate in conciliation body proceedings.

24. Customer Reviews

Customer reviews may be displayed in the Webshop or in a system connected to the Webshop.

The Service Provider endeavours to ensure that reviews originate from genuine customers.

If the review system is operated by a third party, such as Sellvio, the terms and privacy rules of that service provider shall also apply to the processing and display of reviews.

25. Data Processing

The Service Provider processes the Customer's personal data in accordance with the Privacy Notice.

The Privacy Notice is available at the following link: Privacy Notice

The Service Provider may process the following data in particular:

name;
billing address;
shipping address;
e-mail address;
phone number;
order information;
in the case of a business purchase, company name and tax number;
when checking part compatibility, vehicle data such as VIN / vehicle identification number, engine code and vehicle type.

VIN / vehicle identification number and other vehicle data are processed exclusively for the purpose of selecting the correct part, verifying compatibility, providing customer service assistance and handling possible claims.

26. Limitation of Liability

The Service Provider shall not be liable for damage that:

results from incorrect or incomplete information provided by the Customer;
results from improper use of the product;
results from improper installation or maintenance;
results from previous modification or defective condition of the vehicle;
results from incorrect data provided by the manufacturer or supplier, provided that the Service Provider acted with the level of care reasonably expected in the circumstances.

The limitation of liability of the Service Provider does not affect mandatory statutory rights available to Consumers.

27. Force Majeure

The Service Provider shall not be liable for delay in or impossibility of performance of the contract if caused by an unforeseeable circumstance beyond the Service Provider's control.

Force majeure may include in particular:

natural disasters;
war;
epidemiological measures;
official restrictions;
significant disruption to the supply chain;
courier or logistics disruptions;
IT system outages;
energy supply disruptions.

28. Amendment of the GTC

The Service Provider is entitled to amend the GTC unilaterally.

The amended GTC shall enter into force upon publication in the Webshop and shall apply to orders placed after their effective date.

Contracts already concluded shall be governed by the GTC in force at the time the order was placed.

29. Governing Law

These GTC and contracts between the parties shall be governed by Hungarian law.

Matters not regulated in these GTC shall be governed in particular by the Hungarian Civil Code and the legislation applicable to electronic commerce services, consumer protection, distance contracts, statutory warranty and guarantee.

Terms of service